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FAQ

Questions? We're here to help

FAQ

GENERAL

How does Captain's concierge service work?

Why does it take 1-2 days to receive my custom plan?

Why does my custom plan include products from Korean skincare brands?

What is Captain's Medical Advisory Board?

Can women sign up for Captain's concierge service?

Does Captain offer free shipping?

Does Captain accept returns?

SKIN

How do I know which products are right for me?

What is my skin type?

Does Captain offer products for sensitive skin?

ROUTINE

What is a personalized skincare routine?

What are the benefits of a skincare routine?

When and how often should I use my products?

What order should I use my products in?

When is the best time to shave?

Why should I include sun protection in my skincare routine?

PRODUCTS

What is an exfoliating cleanser?

What is a toner?

What is a serum?

Do I need a separate eye cream if I'm already using a face moisturizer?

What does SPF mean?

HOW TO USE

Cleanser

Exfoliating Cleanser

Toner

Serum

Eye Cream

Moisturizer

Sunscreen

Preshave

Shaving Cream

Aftershave

Beard Wash

Beard Oil

Beard Balm

Spot Treatment

Pimple Patch

Mask

Sheet Mask